Evaluation of Organizations’ Ethical Climates – Delray Beach City Hall

  1. The Organization: Delray Beach City Hall

The Delray Beach City Hall (DBCH) is the seat of the local government of the Delray Beach City. The city’s mayor heads the DBCH, which is charged with providing the city’s residents with various critical services, including water along with sewerage services. Notably, the city is one of the large urban centers within Florida. It is found with the larger Miami metropolitan region. The DBCH has many employees. Each of the employees knows and understands the ethical guidelines put in place by the DBCH. Employees who are found out by the DBCH to have breached the guidelines are punished in various ways, including being sent on administrative leaves, which are unpaid, and being compelled to resign. The DBCH, at times, proffers criminal charges against employees suspected of breaching the guidelines.

  1. How to Generate a Strong Culture

The DBCH can put in place a strong organizational culture by following various, simple steps. First, it should ensure all its stakeholders fully appreciate the organizational culture that the organization seeks to develop within a given timeframe. The stakeholders should be reminded of the organization’s desired strong culture regularly (Cullen, Victor & Stephens, 1989; Trevino & Weaver, 2003).

Second, the stakeholders should be provided with guidelines spelling out what is expected of them, the mayor and other leaders of the DBCH should model the conducts they desire to see. They should demonstrate the behaviors to the other DBCH’s staff members. Fourth, the leaders should document and keep on reviewing all progress made in the development of the desired, strong culture.

  1. How Organizational Culture Relates to Ethical Conduct

One of the aspects that markedly define an organization’s culture is the conduct of its stakeholders, including employees (Treviño, & Nelson, 2011; Wulf, 2012). If many employees of an organization have behaviors that are deemed immoral, that may have the organization’s corporate culture deemed unethical. The culture of an organization may be seen as the aggregate behaviors of its stakeholders. In an organization, its culture may be considerably characterized by its employees’ adherence to the applicable ethical guidelines. Ideally, the organization trains the employees in the guidelines and enforces them stringently (Cullen, Victor & Stephens, 1989; Trevino & Weaver, 2003).

Particular cultures predicate particular outcomes. For instance, a safety culture relates straightforwardly to safe conduct among staff members. A customer service culture predicates and relates straightforwardly to client satisfaction. An ethical culture conceptually predicates staff perceptions of the behaviors, as well as practices that earn them rewards. As well, an ethical culture conceptually predicates staff perceptions of the behaviors, as well as practices that get support with respect to workplace ethics. The culture could possibly predicate moral consequences of interest.

  1. Delray Beach City Hall’s Stakeholders Taking the Ethical Climate Survey

In Ethical Climate Surveys (ECSs), various groups are commonly targeted. In the upcoming DBCH’s ECS, various groups within it will be involved. First, the DBCH’s departmental managers and their substantive deputies will take the ECS. The managers and the deputies will take the ECS since they are charged with shaping the organization’s ethical climate and organizational culture in general.

As well, they wield significant influence on the climate since they are in decision-making positions (Denison, 1966). Second, all the staff members working in the DBCH’s finance department will take the ECS. They will take the ECS since the department is rather ethically-sensitive and all the cases of immoral conduct reported in the organization over the years originate from the department.

  1. Invitation to Take the Ethical Climate Survey

As part of the DBCH’s efforts to bolster and streamline how it offers service to all Delray Beach City residents and our visitors, there is a need to fortify its ethical climate. You are requested to support the efforts earnestly. In that regard, you are invited to take the upcoming DBCH’s ECS. The survey will assist the DBCH identify the gaps that have contributed to the damaging of the climate in recent years. The survey will help determine programs that the DBCH can take up to improve its bottom-line efficacy, proscribe particular behaviors, improve stakeholder relationships, and cause a wide range of favorable ethical decisions and behaviors. Your cooperation and suggestions towards making the survey effective will be very much welcome.

  1. Criteria for Executing the Ethical Climate Survey

  2. Target Audiences

            As noted earlier, the upcoming DBCH’s ECS will be targeted at various groups within it will be involved. The ECS will be targeted at DBCH’s departmental managers and their substantive deputies will take the ECS. The ECS will be targeted at all the staff members working in the DBCH’s finance department will take the ECS. Notably, the staffs will take the ECS since the department is pretty ethically-sensitive and all the cases of immoral conduct reported in the organization over the years originate from the department. The survey’s findings will be forwarded to the mayor and relevant government authorities for action. The findings will also be widely published to reach the city’s residents and opinion leaders.

  1. Method of Administering the Survey

In executing ECS, suitable modes of administering them should be chosen. The upcoming DBCH’s ECS will be administered as an online survey. That will allow for the reaching out of as many of the targeted respondents as possible since they all have access to and frequently utilize online resources. The online survey will allow for a speedy collection, as well as analysis, of the feedback from the respondents.

  1. Instructions for the Targeted Respondents

The targeted respondents will be given particular instructions on the access, as well as completion, of the upcoming DBCH’s ECS. The instructions will be:

  1. You should only write your responses in the designated areas.
  2. Each question in the survey form refers to you and not other employees.
  • You should not give a response to each of the questions in the survey form.
  1. You should not discuss the contents of the form provide with anyone else.

 

Sample Questions 

Organizational Culture

  1. Does the DBCH support open communication between its stakeholders?
  2. Do you play a role in shaping the DBCH’s organizational culture?
  • Is the DBCH’s organizational culture strong enough?

Ethical Climate

  1. Does the DBCH’s leadership regularly communicate the organization’s desired ethical climate?
  2. In the DBCH’s structure, who has the most influence on its ethical climate?
  • In what ways can the ethical climate be improved?

Impacts of Present Ethics Training Programs

  1. What are the chief gaps in the DBCH’s present Ethics Training Programs (ETPs)?
  2. In what ways have you benefited from the ETPs?
  • What roles are you best placed to play in ensuring the success of the ETPs?

Overall Satisfaction

  1. What do you consider to be the main attributes of an ethically led organization?
  2. Do leaders shape their organizations’ ethical climates significantly?
  • Overall, is the current DBCH’s leadership leading it in a moral way?

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