Answer the following questions fully and completely.
- Describe the seven stages of evolution in supplier partnerships. Which three do you think are most critical, and why? Please provide examples. (Objective 2.1)
- if you were CEO for your organization, how would you go about creating and implementing a quality culture? What challenges would you likely encounter, and how do you plan to overcome these roadblocks? (Objective 2.2)
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- Analyze and assess at least four of the methods described in your text for laying the foundation for a quality culture. Provide examples from your own previous or current employment that either support or contradict these strategies. (Objective 2.2)
- Differentiate the processes of identifying external and internal customer needs. Why are both important? (Objective 2.3)
- Explain the concept of Quality Function Deployment (QFD), and tell how it relates to customer satisfaction and retention.(Objective 2.3)
- Discuss the customer loyalty model, and explain the role of considering profitability in creating customer loyalty. (Objective 2.3)