Tag: Communication

Real Communication Barriers Created by Technology in the Workplace – Annotated Bibliography

Cho, H-K., Trier, M & Kim, E. 2006. “The use of instant messaging in working relationship development: A case study.” Journal of Computer-Mediated Communication, vol.10, no.4, doi.org/10.1111/j.1083-6101.2005.tb00280.x

This is a research article that focuses on assessing how systems of instant messaging (IM) assist in improving workers working relationship within organizational boundaries which include outside the organization, across departments, and within departments. The research was conduct in a Korean tire manufacturing company where survey questions were issued and interview conducted to 150 respondents in the company. The results indicated that majority of workers used instant messaging to communicate among themselves. This improved working relationships between departments, within departments, and between companies in the provided order. This research demonstrated the effectiveness of using instant messaging in improving and developing working relationships within the organization and across the border.

Sharma, N. 2010. “Communication at work place.” International Journal of Educational Research and Technology, vol.1, no.2, pp. 5-8.

This article discusses the importance of effective communication in a work environment. In the introduction, the article acknowledges different forms of communication and their contribution in promoting interpersonal relationship. The article then reviews on different forms of communication, communication barriers that can influence their effectiveness, and what can be done to enhance communication efficiency while using these methods of communication, especially when communication is fostered between the management and workers. The article guides managers and how they can better their work environment by promoting effective communication. Managers should ensure that they develop trust from workers though effective communication and they improve their skills as communicators.

Mokashi, S. n.d., “Impact of information technology in business communication.”Scibd. Retrieved from https://www.scribd.com/document/111677644/Impact-of-Information-Technology-in-Business-Communication

The article features communication as the third major human civilization revolution after industrial and agricultural evolutions.  It clearly reflect on how the communication technology has been advancing in the last 100 years, and the advancements that have been recorded since then to date in terms of physical technology. The article then discusses information technology and how it is being utilized today to enhance business operations.  It also explains the functionality of Information Communication and Technology (ICT) in terms of storing, processing, converting, retrieving and transmitting information. It explains the hardware and software needed to enhance these roles and aspects that information technology concentrates on to enhance effective communication and data processing.

McKenzie, C. L & Qazi, C. J. 1983, “Communication barriers in the workplace.”  Business Horizons, pp. 1-1.

This article discusses how communication breakdown between non-native speaking workers and Native American supervisors influence the work performance and companies’ productivity in various American firms. According to the author, the language barrier makes it hard for workers to understand instructions or to follow them. Although they would not act like they do not understand, supervisors find them standing next to their desks after they are done giving instruction and expecting them to walk out and execute them. This becomes considerably costly as many workers end up losing their jobs, receiving penalties and denied promotion due to errors that cannot be tolerated or job confusion as a result of communication breakdown. 

Perez, C & Soete, L.  “21. Catching up in technology: entry barriers and windows of opportunity.” pp. 458-479.

This is a chapter that focuses on technological advancement in developing nations compared to developed nations. The article analysis some of the unique conditions in which technological imitation and catching up could happen. This discussion is founded on diffusion theory, which gives relevance to industrial development theory. The article starts with a static perspective of technology so as to understand how the actual buying, imitating and developing cost of production technology are impacted by the features of the acquiring company and by those of place.  The article then introduces dynamism of technology and assesses how different elements of the above mentioned costs reduce or increase as evolution of technology takes place to maturity from introduction.

Shachaf, P. “Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study.” Information & Management, vol.45, no. 2, pp. 131-142.

The article focuses on analysing challenges that are faced by modern organizations in a competitive international economy and turbulence environment. Thisis done by conducting explanatory study paper that enters on determining the ICT and cultural diversity effects on effectiveness of a team. This is done by conducting interviews with 41 members of a team from nine different companies, employed by 500 Fortune corporations. The analysis outcome demonstrated that cultural diversity had a negative impact on communication and positive impact on decision making. It was also established that ICT alleviate the intercultural communication negative impact and support decision making positive impacts.

Leadership, Team building, and Communication

Use the Internet to research a company for which you would like to work (or your current company if you are already employed).

Write a six to eight (6-8) page paper in which you:

  1. Examine traditional, contemporary, and emerging leadership theories and interpersonal forms of power. Create a profile of the ideal leader for the company you researched in which you describe the most appropriate leadership characteristics in terms of leadership style and interpersonal forms of power; and how these characteristics impact organizational performance.
  2. Based on your research, analyze the organizational stressors (e.g., task demands, role demands, physical demands, and interpersonal demands) to determine their likely impact on organizational performance as well as how those stressors could be addressed.
  3. Analyze critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.
  4. Identify potential sources of conflict within the group or work team. Evaluate the five (5) conflict management styles (e.g., competing, collaborating, compromising, avoiding, accommodating) and explain which style of conflict management is most appropriate for the potential sources of conflict described above.
  5. Determine potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendations for addressing them.
  6. Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources.

The specific course learning outcomes associated with this assignment are:

  • Analyze the issues related to workplace stress, including responses, consequences, and preventative management of stress.
  • Analyze the communication process within organizations through traditional communication methods and technology.
  • Evaluate the critical elements of groups and works teams, including group behavior, development, and decision making.
  • Examine traditional, contemporary, and emerging leadership theories and their related impact on organizational performance.
  • Analyze the causes of conflict, consequences, and resolutions to group conflict within organizations.
  • Use technology and information resources to research issues in organizational behavior and leadership.
  • Write clearly and concisely about organizational behavior using proper writing mechanics.

Essential Communication in a Community Crisis Situation – Three Mile Island Nuclear Reactor Malfunction

Three Mile Island Nuclear Reactor Malfunction Scenario

In 1979, the Three Mile Island nuclear reactor malfunctioned, releasing radiation into the environment. There were no immediate deaths or injuries resulting from the incident; however, the accident drew much media attention and created concerns in the local area and beyond. The major forms of communication used to report these events were the three major television networks and local radio stations.

In 2005, Hurricane Katrina devastated the New Orleans area and immersed a significant part of the city in water. Local citizens and their families were affected. In contrast to the Three Mile Island incident, newer communication technologies, such as the Internet, were used to disseminate information.

Today, you are the director of a regional Emergency Management Office. You begin receiving official reports that the public water supplies of several towns in the area have become contaminated with a life-threatening biological agent. Contingency plans must be addressed within the organization and with the public without creating a panic.

Write a 1,400- to 1,750-word paper on essential communication in a community crisis situation described in the scenario.

Include the following in your paper:

  • The individuals or groups that will be communicating inside and outside the organization during this crisis situation
  • Potential advantages and challenges associated with communicating within the organization and with the public and private sectors during this crisis situation
  • Differences in communication processes used in crisis situations, including what you learned from the situations in the scenario and how you might incorporate that knowledge to improve health care communication strategies
  • Appropriate technology, such as social media, affecting communication during the crisis situation and how these technologies may be used to enhance communication
  • How technology might be used differently now than it was during the crisis situations described in the scenario
  • Media opportunities during this management crisis

Cite a minimum of three sources, Electronic Reserve Readings, to support your position.

Format your paper consistent with APA guidelines.