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Human Resources Planning and Employee Relations – Acute Care Hospital

Week 10 Assignment 3 530 Assignment Instructions 

Building on the work that you completed in Assignment 2, continue evaluating the role of functions HR in creating a set of Human Resources’ policies and procedures for the acute care hospital.

Write a five to six (5-6) page paper in which you:

  • Explain the importance of maintaining accurate and objective employee records, indicating the consequences that may result from lack of record keeping. Provide support for your rationale.
  • Provide an example of formal and an example of informal documentation that would normally be maintained in an employee file, indicating how each is likely to protect an employer.
  • Determine the most significant factor that will ensure an effective legal termination, indicating the most likely way employees can protect themselves from termination in a downsizing situation. Provide support for your rationale.
  • Analyze two (2) major challenges that today’s health care leaders face in trying to uphold the ethics of critique, justice, and caring, indicating how managers can balance the need for ethics with employee and organizational needs.
  • Create a detailed outline of an effective succession planning process that will help ensure a smooth transition as members of the management team at your organization begin to retire. (The plan should prescribe, at a minimum, how to identify employees for advancement, training and development programs, mentorships, and a timeline for preparing leaders for their role.)
  • From both a management and employee perspective, justify or dispute unionization. Provide support for your rationale.
  • Suggest the best way in which HR can continue to be an effective strategic partner in helping this organization achieve its future goals. Provide support for your rationale.

Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.

HSA 530 Week 10 Assignment 3 Sample Answer

Importance of Maintaining Accurate and Objective Employee Records and Consequences of Lack of Record Keeping

Keeping accurate and objective employee records is necessary for any organization including an acute care centre. Accurate employee records increase the efficiency of employee recruitment. It also boosts on training and development for better service delivery. Accurate records also come in handy whenever a particular employee needs to be promoted. The scrutiny of records of the employee being considered for promotion can show whether he or she matches the level of competency needed or matches the selection criteria for promotion. Keeping records of individual competencies and skills help the acute hospital identify any opportunities to match requirements or improve skills. For example, if the care setting needs to computerize their services, a scrutiny of staff records could show that there are certain employees with computer knowledge and hence they can be trainedto fill the new positions. It is also crucial that the personnel files be accurate since at the end of the day they are about people hence it is important that nothing is mixed up or the records are reliable (Stephen Robins, 2012). Knowledge that personnel records are kept secure contributes to better working relationships since everyone will know what records are kept and why. In the event that that is not observed, there may be bad blood between employees. That helps promote good treatment that is fair and consistent. When there is no bad blood between employees, there is improved teamwork and consequently better delivery of services (McConnell, 2005). It is however important that when developing an employee’s records system, the staff and their representatives are consulted. This supports the acute hospital work towards the best workable system for their needs.

Formal and Informal Documentation Maintained in an Employee File

Different types of documentation can be included in the employee file to allow either the employer or employee to preserve written records of discussions or happenings that occur around a particular event. This documentation can either be formal or informal. These types of documentation can include such records as employment applications, application materials such as resumes, background checks and cover letters, written employment references, disciplinary records, details of terms and conditions of employment, employment history with the organization, absence details, and details of any accidents connected with work and details of termination of employment amongst other (Spector, 2012). A good example of formal documentation is a record of employee disciplinary action. Accurate records of disciplinary action can enable an employer to take an employee’s record fully into account when deciding what type of action to take when there is a breach of rules. It also helps management to be fair and consistent hen applying disciplinary rules. This type of documentation can protect an employer if he decides to terminate an employee’s employment based on disciplinary issues. The records can provide evidence if a particular former employee claims in a court of law or an employment tribunal that he or she has been wrongfully or unfairly dismissed. Informal documentation is mostly applicable when a manager records the discussions held with the employee over the course of a year. When this documentation is maintained, it can serve as evidence at a later date or event. For instance, managers can hold one on one interviews with the employees for promotion’s sake. An employee could later claim that he or she as discriminated against but if there were documented records of the interview, an employer could defend their grounds for promotion.

Significant Factor that will Ensure an Effective Legal Termination

The most significant factor for an effective legal termination is employee behavior. Behavior related factors that could lead to a legal termination include gross misconduct, tardiness and absenteeism, unsatisfactory performance, changed job requirements, lack of ability or poor qualifications (McConnell, 2005).

Read also Concept of Progressive Discipline and Importance of Effective Termination Procedure

An employer can hence terminate a worker based on unacceptable behavior. An employer can also dismiss an employee when there is a downsizing situation, for instance, when a business slowdown occurs or when some positions are no longer necessary. Nevertheless, workers can protect themselves from termination in such situations. For instance if an employer dismisses an employee, when there was an insinuated promise in existence, then the employer can be liable for violation or breach of implied contracts. Take, for example, a scenario of an employer who conveyed to the worker that he will have long term employment to lure him into taking the job. He would, therefore, be held liable for terminating the employment of the worker. An implied contract could emanate from policy manuals, interviews or long term and constant patterns of behavior between the employer and employee. Thus, an employer could protect himself in a downsizing situation by ensuring that his job is protected or guaranteed and documented either verbally or in writing.

Balancing the need for Ethics with Employee and Organizational Need

The ethics of care takes the position that relationships and responsibilities are far important than obligations and rights or outcome. Ethics of justice, on the other hand, is majorly focused on the concept of the right to health care. Ethics in health care focuses more on the life of the patient and health care professionals are required to uphold these ethics. However, while trying to uphold these ethics of critique, justice and caring, at times health leaders can be faced with particular challenges. For instance while trying to put the patient above everything else, the health leader could push his team to unexpected extremes such as unexpected schedule changes and shift work resulting to overload. That mainly happens when a hospital is understaffed. In as much as the leader’s sole interest is in the patient receiving comprehensive care, the staff could end up feeling unappreciated and, as a result, dissatisfied with their work. Another challenge the leaders could face is professional versus patient relationships in the care setting. At all times, the relationship between the patient and professional has to be good so that the patient can feel secure and able to trust in the professional. When there are issues with management and unfavorable conditions at the workplace, the staff could feel under motivated and hence lack the incentive to create a much needed caring environment. In the interest of both the employees and the patients, the health leader, therefore, must strike a balance between the organization’s and the employees’ needs. If, for instance, there is a shortage in the hospital, the healthcare manager should ensure that more employees are added. If the health care leader identifies that the shortage is occurring due to lack of adequate worker retention incentives or a disillusioned workforce, the leader should focus on inspiring, motivating, empowering and inspiring the team. In the case of conflict between management and nurses, a health leader should try and be an advocate for the group, act on behalf of the group, all the while striving toward mutual tolerance and cohesion consequently achieving a workable unity (McConnell, 2005). A health care leader should also always try to revisit and revitalize the purposes, beliefs, value and vision that the group shares. This way, the leader will bridge the gap between employee need and organizational need by making the employees feel cared for and appreciated.

Unionization From a Management and Employee Perspective

Unionization essentially refers to the process of organizing the employees of an organization (an acute hospital in this case) into a labor union that acts as an intermediary between the employees and the management. Labor unions are associations of wage earners or secondary organizations that represent organized workers. From both management and employee perspectives, it would appear that think labor unions are justified. In my opinion, labor unions seek to improve or maintain the best working conditions, as well as influence employer’s attitude to workers and workers as a collective bargaining force. It would also seem that labor unions are an excellent way of resolving disputes or conflicts through negotiating collective agreements.

Read also Labor Laws That Have Shaped the Present Union Management Relationships

Unionization is fair for both management and employee as the process of negotiation always involves a certain amount of preparation and planning after which ground rules are defined. If there as any agreement that had been made in writing between the employer and the labor union on behalf of the employees, this agreement is revisited. This agreement could contain provisions that reflect the terms and conditions of the workers employment hence making it easier to defend their privileges, rights and responsibilities (Raines, 2013). After the ground rules are established, the rules are then clarified and justified to avoid any misinterpretations. This process hence rules out any unfair treatment to either side, and only the best bargaining strategy is chosen to solve the problem. Therefore, I believe that trade unions only serve to fix whatever problem exists between management and employee thus it is justified.

Read also Labor Laws, Unionization, and the Workplace – Verizon Strike Of 2016

Effective Succession Planning Process

An effective succession planning process maps the landscape of the organization, prepares for any contingencies and minimizes any disputes that could occur. In order to enable change that is orderly and ensure continuity, an organization, therefore, needs to;

  • Build a solid association foundation-This should happen long before the succession date. A solid foundation ensures that the foundation has strong roots for growth and development
  • Co-develop the retirees exit strategy- A sound system should always begin with a vision of the desired outcome. The organizational leaders should co-develop a stable framework, which serves as a blueprint for effectively navigating the challenges of exits and integrations of outgoing and incoming employees (McConnell, 2005). Senior management should always be in support of the succession planning process and try to also be involved with the process. As much as possible succession planning should be “owned” by all staff to a certain extent.

Read also Succession Planning and Its Importance to Organizational Vitality

  • Minimizing the risks-The succession plan should include a risk- related component that ensures that the organization and its staff are protected from any risks that may arise such as accidents or illnesses. There should be proper legal documentation in place to this effect, such as insurance policies or stakeholder agreements
  • Strengthening Systems and Processes- To this effect, the organization should build the leadership skills of the successor, plan the retention and development of key persons, create an efficient organizational structure, document systems and procedures to support effective knowledge transfer and create efficiencies, implement an effective strategic planning process and hire and train the best possible staff for continued organizational success (Stephen Robins, 2012)

Read also The Process of Succession Planning

  • Transitioning the Leadership- While transitioning the leadership, gaps should be identified between the existing talent pool and the required employee competencies. The organization should decide if an external search is required or if there are certain employees who need to be promoted to take up the new positions. The selection of a new member should be based on selecting the right person who has the best interests of the organization and who matches the organizational culture. Ideally the incoming ember could also work with the outgoing ember for a specified period to support some critical learning and also ensure a smooth transition

HR as an Effective Strategic Planning Partner

The best way in which HR can continue to be an effective strategic partner for the purpose of achieving future goals is by fully understanding the organization. That is by understanding what makes the organization a success and being part of that process of making it a success (Duncan, 2000).

Read also Strategic Planning Process Discussion – Sample Paper

For instance, in a hospital setting, it could be that the strengths of that hospital is the best possible quality care. The HR has to identify such a strengths and maximize on it. The HR should also get clear about how all the dots of the organization connect and operates together and what gets in the way of the organizations smooth operation. That is by fully understanding the strengths, opportunities and threats of the organization. By articulating such understanding while working by the organizations vision and mission, the HR can thus be considered to be an effective strategic partner.

Virtualization and Cloud Computing World

The popularity and rapid adoption of Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) by a number of organizations has impacted internal IT / IS departments. These services provide a virtualization infrastructure that covers data storage, networking, desktop computing, mobile computing, and so on.

Write a two to three (2-3) page paper in which you:

  1. Describe at least three (3) items that an organization’s IT / IS department should consider when an organization’s strategy calls for the use of SaaS, PaaS, or IaaS.
  2. Evaluate the ways that SaaS, PaaS, and IaaS are used to reduce Total Cost of Ownership (TCO) and increase Return on Investment (ROI).
  3. Create SaaS, PaaS, and IaaS architectural diagrams using Microsoft Visio or an equivalent such as Dia. Note: The graphically depicted solution is not included in the required page length.
  4. Examine the impact to the IT support personnel when an organization embarks on the strategy stated in Question 1.
  5. Analyze three (3) considerations that the organization’s management should be aware of.
  6. Examine three (3) security issues that could arise from this type of an infrastructure.
  7. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

The specific course learning outcomes associated with this assignment are:

  • Describe the process of administering enterprise systems, including the use of virtualization and monitoring, power and cooling issues.
  • Evaluate the total cost of ownership and return on investment for enterprise architecture alternatives
  • Use technology and information resources to research issues in enterprise architecture.
  • Write clearly and concisely about enterprise architecture topics using proper writing mechanics and technical style conventions.

Walmart External and Internal Environmental Analysis

External and Internal Environmental Analysis Assignment Instructions

Complete the external environmental scan for your organization- (Walmart) and perform an internal competitive environmental scan Write a summary of no more than 1,400 words that does the following:

  • Identifies and analyzes the most important external environmental factor in the remote, industry, and external operating environments
  • Identifies and analyzes the most important internal strengths and weaknesses of your organization: include an assessment of the organization’s resources
  • Assesses the organization’s competitive position and possibilities
  • Analyzes the structure of the organization and how this affects organizational performance

Read also Business Level and Corporate Level Strategies – Walmart Inc

Walmart External and Internal Environmental Analysis – Sample Answer

The External and Internal Environments

According to (Kemp, Schotter, & Witzel, 2012) political, social, economic and legal factors have some effect on every player in an industry. These elements of the general environment allow the organization to develop business strategies that will align its business. Similarly, an analysis of the internal and external environments is pertinent to an organization that wishes to establish lucrative business strategies. The general, internal and external business environments are separate yet integrated. This paper will discuss the elements of general environment, and analyze the external threats, weaknesses, threats of Wal-Mart Inc.

Read also Wal-Mart Stores Inc Gaining Control over Target – Business Acquisitions

Wal-Mart Inc.

Wal-Mart stores are renowned American retail stores, which were founded in 1962 by Sam Walton (Brea-Solís, Casadesus-Masanell, & Grifell-Tatjé, 2014). The company is among the largest employer, with over two million employees and many discount and departmental stores. The company was incorporated in 1969 and was listed in the New York Stock exchange in 1972. Wal-Mart has its head quarters in the Bentonville in Arkansas State. The company has witnessed rapid expansion over the years and currently operates 8,416 stores in over 15 countries in the world. In order to have a good understanding of the company’s general environment, it is important a good knowledge about its major strengths and weaknesses be developed.

Read also Key Challenges Facing Wal-Mart in Reaching Consumers

Elements of the General Environment

In order for Wal-Mart to develop effective strategies that contributes towards its bottom line, it is imperative that the company develops an understanding of the general environment in the industry it operates.  Wal-Mart is not only a big retail and discount store, but its operations stretches beyond the United States. The company operations are influenced by political, technological, legal, sociocultural and economic factors. While technological factors are largely insignificant in many countries owing to globalization, there remain significantly huge differences in social, political and legal aspects in the various countries that the company operates.

A company that goes global faces legal challenges related to employee recruitment, remuneration, licenses and taxation (Yüksel, 2012). Similarly, political aspects such as political stability and cultural differences are of great significance. However, the most important elements of general environment to Wal-Mart are legal and economic factors.

Read also Cross Cultural Perspectives -Cultural Issue Affecting Walmart

The Legal Factors

There are various ways in which the legal factors exert an influence on the retail industry. Some of the ways include the employment practices of the retail companies. Being a multinational company, Wal-Mart must comply with the recruitment and selection criterion of the countries that the company operates. For example, employee selection must be based on a criterion that offers an opportunity to the employees from divergent cultural, ethnic and religious groups. Similarly, sex, age and gender should not be employed a employee selection criterion as this could lead to legal problems for the company.

Wal-Mart has been at the centre of legal disputes arising out of the failure of the management to follow equal and fair employment procedures and fair treatment of personnel.  Wal-Mart is also subjected to other requirements of laws and regulations. These include food safety regulations and tax law reforms. The company must meet these components of the legal framework as they influence directly their operations. Tax reforms offer potential threats to the company operations especially if they lead to higher tax rates. Conversely, food safety regulations can be taken by the company as an opportunity to improve its quality standards.

Read also Walmart Compensation Philosophy

The Economic Factors

Economic changes place significant pressures on the operations in the retail industry including those of Wal-Mart. Economic changes have direct influence on the net revenues and the company bottom line. According to (Miles, 2003), economic factors play a significant role in business stability and success, affecting the potential of a company to make investments. Favorable economic conditions attract organization to make investments as it provides opportunities for both local and foreign companies. Although Wal-Mart has been able to use economic down turn as an opportunity, it has created negative impacts on profitability and sales of different retail companies.

As outlined in (Brea-Solís, Casadesus-Masanell, & Grifell-Tatjé, 2014) has offered discounted prices to its customers who seek favorable prices during economic down turns. Economic changes affect the consumer disposable income, which ultimately influence the retail companies. Retail companies, such as Wal-Mart must have a clear understanding of the impact of changes in economy to enable them to develop effective sales strategies to transcend in such circumstances. Wal-Mart has been able to counter changes in economy through its sales discounts.

Read also White Paper : Walmart Market Segmentation and Targeting

Forces of Competition

According to Porter, the essence of completion is for a firm to cope with the industry completion (David, 2010). In the fight to gain market share, competition is not only viewed in form of the other players in the industry. Competition stretches to include company economics, customers, suppliers, potential entrants and substitute products. Porter identified the five forces of competition that apply to all industries. These forces of competition that shape company strategy are:

  • Competitive rivalry
  • Bargaining power of customers
  • Bargaining power of suppliers
  • Threat of substitute products/services
  • Potential entry of new players in the market

The strategic direction of Wal-Mart is based on its response to the Five Forces in the industry (Stankevičiūtė, Grunda, & Bartkus, 2012). The competitive environment in which Wal-Mart operates is unique. The company major competitors are the general merchandise retailers. However, the other competitors of Wal-Mart include supermarket retailers, and warehouse clubs.

Read also Walmart’s Competitive And Macro Environment

A five force analysis of Wal-Mart Inc. in its industry external environment based on the model outlined by Porter reveals the implications of competitive rivalry, bargaining power of suppliers/buyers, threat of new entrants/substitutes and threat of substitutes. All these elements have an impact on the success of the company. However, the intensity of competition and threat of new entrants are the most significant for the company’s growth.

Wal-Mart faces stiff competition within and without the United States (Stankevičiūtė, Grunda, & Bartkus, 2012). In the U.S target market, the major competitors include Macy’s, Best Buys, Kmart, and Sareways stores. The company’s Sam’s Club faces stiff competition from BJ’s Wholesale club and Costco. Regionally, in North America, the company faces competition from Target and ShopKo. In Canada, it major competitors include Giant Tiger, Hart and Canadian Superstore. In South Korea, the company was not able to withstand the competition and had to withdraw from the market.  In Germany, the company withdrew from stiff competition and sold its outlets to Metro, a local retail company.

Wal-Mart has been able to overcome the threat of competition owing to its competitive prices (Burton, 2011). The company enjoys bulk purchase and thus receives huge discounts from its suppliers, allowing it to offer lower prices, which are passed to its customers. In addition, the company’s large size and competent executive has allowed the company to manufacture its own brands and makes purchases from local suppliers in bulk, which its supplies in retain.

The other force of competition that is of high significance to Wal-Mart is the threat of new entrants. The company deals in a variety of consumer goods that include groceries, home furnishings, hardware, hardliners, entertainment, apparel and pharmaceuticals. These ranges of product portfolio are in market segment that is easy to penetrate. The groceries market segment possesses little barriers to entry and thus exposes the company to the risk of competition.

However, the company has shielded itself against potential entrance to new players in the industry through its competitive prices. The lower prices that the company offers makes it hard for new entrant to gain significant market share. Moreover, the bulk purchases places the company at a significant advantage over new entrants as the company can attain outrageous discounts thus allowing it to offer lower prices. Finally, the ability of the company to diversify its product portfolio offers an edge over new entrants. The large product portfolio creates product differentiation which makes it difficult for new entrants to compete with the company in the market.

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External Threats and Opportunities


The most prominent external threat facing Wal-Mart is competition, from local and international companies (Stankevičiūtė, Grunda, & Bartkus, 2012). In addition, the company has been faced with attacks regarding unethical practices. The company has been accused of providing low pay and poor working conditions to its employees. The other sources of external threat are the environmental issues, hidden legal barriers in countries such as France, and political instabilities in countries such as Kosovo and political turbulence in France have been major causes of external threats to the company.


External sources of opportunities for Wal-Mart come from its expansions to other countries, which creates an opportunity for partnerships (Stankevičiūtė, Grunda, & Bartkus, 2012). The acquisition of ASDA, a United Kingdom based company offer opportunities for new markets and an expansion into the market already established by acquired company. The creation of convenience stores and the rise in internet shopping provides an opportunity of reducing costs and increasing the customer base.

The company can deal with the serious threat of completion through the creation of convenient stores. This will ensure the availability of goods and services at the places that customers need them most. The company can exploit the opportunity of growth in internet by developing an online shopping platform with 24 hours customer support presence, which will receive orders and ensure customer product delivery. Moreover, it the company should partner with leading online payment platforms to ensure their accessibility of the service to many customers.  This will reduce operational costs related to warehousing and help in increasing market share and company revenues.

Wal-Mart has more strengths than weaknesses and the company must exploit those strengths while minimizing the weaknesses. The large market share, low cost and differentiated product portfolio provides strengths that must be maximized to gain growth and profitability.  The company should increase the product availability as it already enjoys price advantage in the market. The adoption of convenient stores, online shopping and product catalogues can substantially increase sales.

The company major weaknesses are poor remuneration and living conditions for its employees and poor product quality. The company should develop partnerships with suppliers to enhance quality of its product, a major weakness that the company faces. In addition, the human resources department must be designed in line with government employment policies to prevent the violation of employee rights and thus ensure competitive wages and good living conditions are provided.

Wal-Mart’s Resources, Capabilities and Core Competencies


Wal-Mart’s has the tangible and intangible which has propelled the company to the level of success it enjoy today. The company’s tangible resources include the buildings and store fronts. Wal-Mart all of its buildings and storefronts in the surrounding, a fact that is different from what most retailers do, hire. The company continues to purchase and develop new locations, refurbishing old ones and reselling unused ones. The company intangible resources include the long held change culture and experience in handling of retail business.

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Capabilities are defined as the narrow set of tasks that company excels (Greitemann, Christ, Matzat, & Reinhart, 2014). The Wal-Mart capabilities include supply chain management, buying power and logistical superiority.

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Core Competencies

A firm’s core competency is what the company does best (Greitemann, Christ, Matzat, & Reinhart, 2014). Wal-Mart’s core competencies are its low cost strategies. This has been achieved by the company’s ability to generate large sales volumes owing to its core capabilities.

Wal-Mart’s Value Chain

The success of Wal-Mart has been attributed to its efficient value chain which is focused on cost reduction and customer needs. Through the hub-and-spoke system, the company employs a central distribution system where goods are ordered, assembled (at hub) and distributed to its retail stores (spoke). The centralization of purchases of goods in large quantities has enabled Wal-Mart to attain cost advantages. The goods are distributed along the company owned logistics infrastructure. Moreover, the company procures using the EDI system, directly from the manufacturers, surpassing all the intermediaries. However, the company faces inventory management problems.

Wal-Mart can improve its supply chain management the company must use its resources effectively. The company should store varieties of goods in its distribution stores rather than in its backrooms. This will allow the company to be more flexible and meet customer demands.

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 Market Position Analysis

Throughout this course, you will conduct a strategy audit for a selected company. InModule 1, you selected an organization for your course project activities.

In this assignment, you will assess the product portfolio for your selected business unit by analyzing the value proposition, market position, and competitive advantage of its products and services. You will begin your analysis by identifying the business unit and the product(s) and service(s) you will focus on in this paper.

Complete the following:

  • Conduct at least three interviews with your selected mid-level or senior managers. Use the interviews to solicit each manager’s understanding of your business unit’s market position, value proposition, and competitive advantage.
  • Provide either full transcripts or annotated summaries of the interviews. Include them in the appendix of your analysis.

In your analysis, be sure to cover the following:

  • Describe the target customer for the product/service in terms of relevant characteristics that impact the marketing strategy, including location (how it is reached) and buying habits.
  • Identify each customer segment’s specific wants and needs. Explain why they buy your company’s product or service, or a competing product or service.
  • Justify how well your product/service satisfies customer wants and needs. Identify any wants and needs that are not met by your product/service.
  • Analyze your product’s position in relation to the competition. Identify 3–5 main competitors. Explain how your product differs in terms features, function, quality, price, availability, brand image, etc. Explain why this differentiation is important to your customers.
  • Describe the source of competitive advantage for your product. Evaluate sustainability of this source of advantage.
  • Assess the long-term sustainability of the source of differentiation and competitive advantage.
  • Apply the five “P’s” of marketing to your product analysis.
  • Provide a concluding paragraph in your report that recapitulates the findings of your interview.

Click here to download a template to use for comparing your product to that of the competition.

Support your responses giving reasons and examples from scholarly resources. Include the matrix in an appendix and add an extra page for your references.

Write a 3-page paper in Word format and attach the matrix as an appendix. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M2_A2.doc. For example, if your name is John Smith, your document will be named SmithJ_M2_A2.doc.

 Creating Your Own Restaurant 

The concept or theme for my restaurant will be palm leaf restaurant. The key aspect of my theme is providing great food in a great environment and offering quality services that surpass customers’ expectation. The restaurant theme focus on providing extra environment beauty and peace that is currently not given much attention in other surrounding restaurants. The restaurant business will be a partnership business that will provide all types of meals including breakfast, lunch, and dinner. It will also provide beverages such as coffee and tea to cater for any customer who will be interested in the same at different time of the day. The restaurant will also sell soft drinks and snacks. It will be an all-inclusive restaurant.

The main purpose of considering a partnership business is due to the need a high amount of capital to start this business. The restaurant will be competing with a number of classic and prestigious restaurants and hotels located in the region and thus, to be able to compete, one has to start a standard restaurant. This will demand a high starting capital for renting the right place, doing interior decoration, purchasing the required restaurant facilities, doing exterior decoration, and running the restaurant before it makes any return. In this regard, a contribution from different partners will be a better way of raising cash rather than using a lone or search for funds elsewhere. The restaurant will serve all meals since it will be locate in a place where it can access all time customers and thus, it should be able to satisfy their needs.

Restaurant Business Plan

The Palm Leaf Restaurant will feature American dishes with some aspect of African-American and Spanish dishes. The restaurant will basically focus on creating a cool natural atmosphere by creating elegant exterior decoration focusing on natural beauty. The restaurant will also be carefully decorated in the interior with Spanish cozy and stylish influence. The restaurant will have 30 dining seats with 10 dining tables. It will also have a total of 15 seat lounge. The restaurant menu will be stirred from various cookery specialties and will consider a varied and extensive custom. The restaurant will provide a three business lunch course, three course prix fixe dinner in addition to normal menu. The restaurant will be opened on daily basis. Lunch will be served from in all days between 12:00 to 2:30 PM. Dinner will be offered from 5Pm to 10Pm from Monday to Thursday. On the weekends, dinner will be served from 5PM to 11 PM.  The lounge will remain open until 12 AM during the week and up to 2 AM over the weekends. The restaurant will always be opened at 6AM for breakfast. It will also offer tea and coffee at all times when the customers need them.

Before making decision on the kind of restaurant to open a market analysis was recommendable. The market research in this case focused on various business aspects that include the number of competitors in the region, their level of operation, their targeted customers, their cost of food and other restaurant services. Market analysis also focused on establishing the neglected customers as well as the strengths and the weaknesses of the existing restaurants in the areas. Among other evaluated aspects is the customers’ needs and establishing how well those needs are meant by the current restaurants. After obtaining all this information, the restaurant manager decided to establish a restaurant that caters for the largest population of the region.

The restaurant has designed its menu focusing on the local population as well as other foreigners interested in the local food or with new taste. The restaurant will be position close to a tertiary college in the north, a lake in the south and other businesses surrounding the area. Thus, the most anticipated customers will be students, lecturers, other college workers, local and foreign tourists as well as local business men and women and workers in the surrounding offices.  The surrounding community may also consider having a lunch or a dinner out during the weekend. The most anticipated customers are described below:

  • University students and workers: Students are targeted for they commonly eat outside the school in affordable restaurants especially those that also fit their definition of quality and taste. They take all their meals outside the school apart from breakfast that they can easily prepare from in their residential room. However, the more anticipated meal where the level of consumption is high is lunch. This is because it includes other university workers who normally commute to work. This implies that these individuals will take lunch within their working area but they will take breakfast and supper at their home. Thus the restaurant will always have more for lunch as compared to other meals. Coffee and tea meetings are also expected from business men with business meetings as well as during lecturers and students meetings.
  • Tourists: Most individuals who come to see the lake and participate in various water sports will be good customers for the restaurant for all meals.
  • Business men and women: The restaurant will also be anticipating a considerable number of customers from individuals who comes to the city to do their businesses
  • Workers: The restaurant will also be anticipating a good number of customers from the workforce. The restaurant would also target single men and women working in the surrounding for dinner.

Management Structure

The restaurant will be owned by four partners who will own the restaurant based on the amount of money each partner contributes. Being the originator of the idea, and the major active partner, I will however be responsible of operation management. The three other individuals will highly be involved in making serious decision in the restaurant especially mater pertaining financial use and generation of income. This is due to the fact that these matters are much more important and thus they can only be decided after consultations.

Some of the activities they will be involved in include hiring, designing the restaurant internal and external appearance, designing the restaurant menu, and deciding on the cost of various foods based on the cost of preparation among other things. In this regard, the restaurant will basically be monitored by me with regard to workers management, making purchases, recording sales, deciding on the amount to be cooked at what time, and taking orders and accomplishing them among all other operations that need to be done to enhance the daily restaurant operations. To enhance the restaurant operation, each group will be provided with leaders that will enhance chefs’ performance as well as waiters and cleaners. Those will play a major part in enhancing effective performance in the restaurant all through (The Economic Planning Group of Canada Halifax, Nova Scotia, 2008).

Financial Risk Assessment

Basically, every entrepreneur basically takes a risk while investing in any business. This restaurant business will also be experiencing a number of risks. One of the major risks is business returns. After setting out the business, the restaurant will have to invest more in marketing to ensure awareness. The level of awareness will highly depend on the number of customers the restaurant will manage to attract and this will determine the company’s financial position. One of the major challenges of running a restaurant business is the fact that food is highly perishable and if the amount prepared is not consumed it can only be considered as waste.

This will definitely be considered as waste. However, this may be reduced with extensive and thorough awareness. Another major challenge in this case is maintaining the attracted customer. The restaurant will have a challenge of maintaining the attracted customers by maintain a high quality of food and cleanliness. This will be the only way the restaurant will manage to win trusted customers to ensure that it has at least the minimum income that it will always manage at all times. Other financial challenges include need to pay workers, rent, and other fixed cost despite of the performance. Other financial challenges include payment of government business registration requirements which are normally very expensive (The Economic Planning Group of Canada Halifax, Nova Scotia, 2008).

Location of the Business

This restaurant will be located in Bethel a city in Alaska State of the United States of America. Bethel is situated close to the west of Alaska cost about 400 miles on the west of Port. The city has a population of 6080 individuals based on 2010 census. The restaurant will be located in the vicinity of Bethel Campus of Alaska University between the university and H-Marker Lake. The main advantage of the current location is that the restaurant has the ability to serve both students and workers from the campus as well as people operating in the lake either just for tourism purpose or for serious business.

This gives the restaurant an assurance of customers based on the effort the company wish to employ in decorticating its exteriors and interior parts of the restaurant.  Another major advantage is that the restaurant is at the vicinity of a number of Bethel cultural heritages and thus, it is more likely to get more tourist customers who come to see the cultural heritage of the city and the Alaska state. Another main advantage is that the rate of competition is not very high as there are n many restaurants focusing on this region and thus, the company has an opportunity to grow. The main challenge the resultant had to experienced based on the location is that there was no special building that would fit a more tourist based structure. To attract customers especially tourist at a high rate, uniqueness and embracing of the surrounding culture and beauty would be necessary. This can highly be achieved by making own design which is currently impossible due to capital limitation. The lack of the right building for this purpose limits the company’s efforts in making the restaurant more attractive to the tourist. This can only be compensated by quality products and interior designs (Quick Facts Census, 2015).

Restaurant Menu

The restaurant will focus on drinks, food, snacks, and disserts. Among the drinks that the restaurant will provide include coffee, tea, milk, soda, and juice. Among the snacks to be provided include hot dogs, pizzas, burger, donut, biscuits, and cookies. The restaurant will also offer disserts that include ice cream cake. The restaurant will also offer a number of food meals that include Spanish rice, twice-baked potatoes, meatloaf, green beans, city chicken, chicken sandwich, barbecue, beef, fish, Mashed potatoes, and mashed pumpkin. This food is selected because it is among the most favorable food in America. The menu focuses on all communities that live in Bethel which include Whites, Latino (Spanish), and African-American. The menu does not cater for tourist since it is believed that foreign tourists would be more interested with learning more about the local products and food. In this regard, they are anticipated that they will consider trying any local food to establish the difference between the American culture and their culture. The restaurant also focuses on catering for the needs of students in the nearby campus by offering snacks. This is based on the fact that students may not be in a position of purchasing a full course of a meal. It also sells simple meals that can be considered as half course for the same reason.

Restaurant Layout

The restaurant will have four major areas that include the dining area, kitchen, lodge and food store, entrance, food store, and the office. The entrance area is very important for the restaurant since it is the one used by many customers to make a general judgment about the restaurants’ standards, quality, and all other aspects of businesses that a customer can consider to decide on the restaurant quality. It is used in making the first impression on a customer and thus, it should be carefully done.  Kitchen is the central point of any restaurant. In this regard, a kitchen requires having an adequate space to serve all the purpose of the restaurant. The actual kitchen size highly depends on the number of appliances required in the kitchen as well as how extensive the restaurant menu is.  Among the equipment that should be considered when developing the kitchen plan include ovens, cooking stoves, fryers, boilers, dish machine enough shelf, and triple sinks. The kitchen should also have prep section as well as industrial sink that should be accompanied by dry utensils storage area.

The storage area should be situated close to the kitchen to ensure easy accessibility. It should also have enough space to store all food products that the restaurant requires as ingredients to fulfill its menu requirement. Among the equipment to be put in the restaurant store include a dry storage area, walk-in freezer, and walk-in refrigerator. An office will also be essential to enhance the restaurant management. The office should occupy the smallest space possible. However, it should be located in the safest place possible normally, far from customers, and workers to ensure its safety.  The other important section is the employee area which is a section where employees can store their personal items, hang coats, and where managerial notice, work schedules and other work related memos can be managed.  The two other most important restaurant sections include the dining room and the restroom or lounge. The dining area design depends on the preference of the owners, the available space and the number of customers they intend to have on one sitting. They should also consider the best color to use and the form of lighting to apply. The designer should ensure a natural flow from the kitchen to the dining area and also to the lounge. The lounge should also be well designed and fitted with fixtures which will give the customers the comfort they would be seeking while visiting the lodge (All Food Business, 2013).

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Conditioning in my life – Psychology Paper

Write a 1-2 page paper that details each of the Conditioning in My Life

  1. Classical Conditioning – Describe a fear or phobia that you possess, and that was learned through classical conditioning. If you are among the “fearless,” have a friend share a fear with you. Show how the principles of classical conditioning (unconditioned stimulus, unconditioned response, conditioned stimulus, and conditioned response) apply to the development of your fear or phobia.
  2. Operant Conditioning – Describe one of your childhood learning experiences that involved operant conditioning, such as having to do something to get a reward or avoid punishment. Discuss how the principles of operant conditioning (behavior consequences, reinforcement, or punishment) applied to your learning experience.
  3. Behavior Modification – Describe a small behavior that you would like to change in someone you live with: a roommate, sibling, parent, child, or partner. Examples include leaving their things in the living room or not emptying the trash. Show how the principles of operant conditioning (behavior consequences, reinforcement, or punishment) could be used to keep this behavior in place. Describe how you could use behavior modification to change this behavior.

Conditioning in My Life

Classical Conditioning

Classical Conditioning is a learning process influenced by direct interactions with an environmental stimulus. The placing of neutral signals before any known naturally occurring reflex therefore occurs, eventually shaping behavior (McSweeney, 2014). Classical Conditioning can occasion the learning of extreme and irrational fears which are referred to as phobias. Neutral stimuli that characteristically cause no fear end up being linked with a specific unconditioned stimulus. The result is a fear response towards the said neutral stimulus, which then creates a phobia. My fear of snakes, universally referred to as ophidiophobia, is an example of a response that was learned through Classical Conditioning.  It is essential to acknowledge that I was not initially afraid of snakes. However, all this changed when I received a painful bite from a grass snake prompting my life-long fear of snakes. Nonetheless, my ophidiophobia can be explained using Classical Conditioning.  The biting episode taught me to link the snake bite (an unconditional stimulus) with snakes, which, before the incident, was an unconditioned stimulus. From that point onwards, snakes became a conditioned stimulus that would always evoke fear. Snakes now arouse a conditioned response; which is extreme apprehension that reminds me of the first bite.

Operant Conditioning

Operant Conditioning is a learning technique that uses rewards and punishment to create a specific behavior. The resultant effect is that the subject is now capable of associating a particular demeanor and its consequence. Operant Conditioning is an offshoot of Thorndike’s law of effect. It posits that positive consequences predict the repetition of a particular behavior (Skinner & Ferster, 2015). Strengthening often occurs when an action is frequently reinforced and weakened when punishment is applied.  One of my childhood experiences with Operant Conditioning involved a daily routine of completing homework. My mother devised a technique that usually involved rewarding me with candy whenever I finished my homework. The simple act of completing this seemingly menial task was rewarded with candy; therefore imprinting a new demeanor.

Behavior modification

Behavior modification is possible using Operant Conditioning. For instance, my younger siblings usually fail to clean their room regularly, preferring to spend their day watching television shows, and playing computer games. Their behavior can be transformed by first making sure that they are aware of the behavior consequence. Failure to clean their rooms will result in no television or gaming time as a form of punishment. However, cleaning their room will be rewarded with an opportunity to watch their favorite shows and engage in gaming activities, thus transforming their behavior.

Stopping Outshopping – Marketing Strategies in the Health Care Industry

Read the case study titled “Stopping Outshopping”, located in the online course shell. Then, use the Internet or Strayer databases to research similar marketing strategies in the health care industry.

Write a four to six (4-6) page paper in which you:

  1. Based on the textbook’s summary of Timothy’s philosophy of continually striving for excellence, determine whether or not Scarlet Hospital was prepared to compete with the establishment in Salem even before the highway improvement mandated such an upgrade in delivery health care services.
  2. Examine the potential lessons that the “Stopping Outshopping” case could teach health care executives about complacency.
  3. Evaluate the potential value of Michael Porter’s Five Forces analysis and SWOT Analysis for effective decision making, in its ability to help Scarlet Hospital protect its market share and thus decrease the chance of losing patients to other institutions in Salem.
  4. Appraise the value of the Balanced Scorecard model in its ability to help Scarlet Hospital executives reinforce its defensive marketing strategy.
  5. Propose a one (1) page offensive marketing strategy (i.e. communication, branding, innovation, etc.) that Scarlet Hospital should deploy in order to turn the table on Salam-based health care providers and improve its competitive marketing position.
  6. Use at least five (5) quality academic resources. Note: Wikipedia and other Websites do not qualify as academic resources.

Stopping Outshopping in Scarlet Hospital – Marketing Strategies in the Health Care Industry

This paper discusses the strategies that Scarlet hospital in Walnut Grove should implement in order to retain its client base, and even gain more patients for service delivery. This entails the development of an offensive plan following the ongoing extension of an interstate highway between Salam, the nearby competitive city, and Walnut Grove.  This is in line with the experiences in the past two decades where a lot of changes have occurred within the healthcare industry exposing it to an incredible upheaval (Fortenberry, 2010). This, in particular, is a common case in rural environments where new structures and behaviours emerge due to the available support from the existing traditional practices and establishments. According to Mclaughlin and Hays (2008), this is a fact that applies across all community healthcare facilities, which have, for a long time, been offering their services in their local markets. Such facilities do experience threats following the improvement of communication facilities, which, also, facilitates the invasion of competition.    

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In reference to the summary from the textbook about the philosophy of Timothy of striving to maintain excellence, it is clear that Scarlet Hospital did not have substantial preparations in line with establishments in Salem prior to the mandated highway improvement. The main agenda of the management of Scarlet Hospital has been to maintain a certain level of quality of healthcare service in their facility Ch.32. The fourteen year leadership of Timothy Rogers did not create any infrastructural changes to the facility especially if they expected growth of their client base. The hospital management chose to maintain the bed capacity of the facility at 350 beds irrespective of the growing population in Walnut Grove and hence, the number of patients Ch.32. 

Complacency, as Fortenberry (2010) asserts, is an enemy of growth in any service industry. It is a degrading habit to remain satisfied with the ways things are, and never striving to make them better than their current state. This case, “Stopping Outshopping’ provides a lot of potential lessons to health executives. One of the lessons is that a continuous competitive spirit is supportive to service growth in such an industry. Advertisement of a service should match the quality of the service offered by the facility on the ground (Fortenberry, 2010). All health executives should make growth of their services their priority agenda. Health executives ought to increase the capacity of their facilities in order accommodate more patients. Besides, they should increase the number of staffs to attend to the expected large number of patients. Another lesson is that health executives should not limit their concerns to the area of jurisdiction alone; they should extend their services to the neighboring cities by creating braches of their facility. From this study, health executives should learn to drop the assumption that their facilities are the best. They ought to ensure that service improvement in their facilities occurs on an on-going basis in order to maintain the level of satisfaction of their clients CH.32. This should happen following the recognition that always in all aspects of service provision and, therefore, feeding the expectations of their clients is essential for maintaining them.   

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There are Michael Porter’s Five Forces analysis and SWOT analysis, which Scarlet Hospital can implement to protect its market share and reduce chances of losing clients to competitors. The first one is that Scarlet should assess the threat of new entry into their market (Magretta, 2011). The hospital executive management should strive to upgrade their technology to the level of their competitors’ in order to maintain their market position. Through provision of quality and affordable service, the hospital management should increase the level of confidence of Walnut Grove in Scarlet Hospital services as a way of creating a barrier to new entries. Scarlet Hospital should, also, assess the threat of substitution in the market (Magretta, 2011).

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They should improve their way of doing things to match the standards in the market. This would assist in reducing patient movement from Walnut Grove to Salem for similar medical services. Scarlet Hospital should, also, acknowledge the existence of competitive rivalry (Magretta, 2011). Completion of Highway creation between Salem and Walnut Groove will allow easy movement to Salem competitive services. Scarlet Hospital, therefore, should import such services to their market in order to contain patient movement. Scarlet Hospital should, also, assess the buying power of their clients in order to impose fair charges for quality services (Magretta, 2011). Finally, Scarlet Hospital should assess their supplying power and ensure that they offer high quality services in a manner that is unique enough to retain their clients in a competitive market (Magretta, 2011). It is essential for Timothy Rogers to note that, in Porter’s Five Forces, innovation is the most essential element as far as strategic decision making to develop an effective defensive plan is concerned.   

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A balanced scorecard is an essential strategic decision making tool, which is helpful to most managers heading government, business or nongovernmental institutions. The value it has lies in the manner in which it reminds managers about vision and strategy in regards to customers, financial issues, learning and growth, and internal business processes (Bergeron, 2006). A balanced scorecard is essential to Scarlet Hospital because it provides an indication of the extent of its operations within its mission statement. It enables it to provide the kinds of services that match the expectations of their clients. It, also, assists Scarlet Hospital to analyze its position in the market in terms of market share, client satisfaction and quality service provision. Finally, it can, also, help Scarlet Hospital management to examine its strengths, weaknesses, opportunities and threats (Bergeron, 2006).

For Scarlet Hospital to be able to turn its tables in the looming threat of competition, it has to deploy a steady offensive marketing strategy in order to remain competitive in its service provision. Scarlet Hospital requires establishing mobile clinics, a service that was never there initially. This would help to create a new impression of the hospital to the extent of attracting new clients especially from within the locality and the neighboring cities. Scarlet Hospital management should, also, consider opening branches of the facility in the neighboring cities especially Salam, which harbors a high population of people. This would help the hospital to extent its facilities to a large client base. This would help it secure to retain and even extend its position in the market. The management of Scarlet Hospital should consider having sufficient professional expertise in all aspects healthcare services (Fortenberry, 2010).

This would ensure that its loyal clients do not move to other institutions in Salam for specialized treatment. It is necessary for Scarlet Hospital management to extent advertisement of the facility to the neighboring regions. This can happen through local media and installation of bill boards alongside the roads and city streets. Finally, the management of the facility requires improving the overall quality of service provision. Improved service quality is the best marketing strategy in any service industry. This is essential in creating loyalty among clients. In conclusion, a lot of changes have occurred within the healthcare industry for the past two decades exposing it to an incredible upheaval. From the case study provided, it was clear that Scarlet Hospital did not have substantial preparations in line with establishments in Salem prior to the mandated highway improvement. Complacency is an enemy of growth in any service industry. It is a degrading habit to remain satisfied with the ways things are, and never striving to make them better than their current state. There are Michael Porter’s Five Forces analysis and SWOT analysis, which Scarlet Hospital can implement to protect its market share and reduce chances of losing clients to competitors. A balanced scorecard is an essential strategic decision making tool, which is helpful to most managers heading government, business or nongovernmental institutions. For Scarlet Hospital to be able to turn its tables in the looming threat of competition, it has to deploy a steady offensive marketing strategy in order to remain competitive in its service provision.

Obama Care And Affordable Care Act

What is Obama Care ?

The concept behind Obama Care was an individual mandate to couple with subsidies for private insurance. The concept was first put forth by The Heritage Foundation, a politically conservative think tank. Their idea was that this was an acceptable alternative to the single-payer initiative, “Medicare for All,” being proposed by the Clinton Administration. Since that time health care reform was proposed and expanded upon by both parties until it was implemented in Massachusetts by then-Governor Romney. During the 2008 elections, health care reform became a major plank on the platform of the Democratic Party. When Barack Obama became president he started trying to pass the 2009 with the Affordable Health Care for America Act. This was followed by the Patient Protection Act, which culminated in to the Patient Protection and Affordable Care Act 2010 (PPACA), or for short, “the Affordable Care Act” (ACA). After several changes, President Barak Obama signed the Affordable Care Act into law on March 23, 2010.

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What is the Affordable Care Act?

The Patient Protection and Affordable Care Act(PPACA) 2010, or Affordable Care Act (ACA) for short, is the new health care reform law in America and is often called by its nick-name Obamacare. The Patient Protection and Affordable Care Act is made up of theAffordable Health Care for America Act,the Patient Protection Act, and the health care related sections of theHealth Care and Education Reconciliation Actand theStudent Aid and Fiscal Responsibility Act. It also includes amendments to other laws like the Food, Drug and Cosmetics Act and the Health and Public Services Act. Since being signed into law additional rules and regulations have expanded upon the law, we have attempted to update our summaries with those changes.

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What Does the Affordable Care Act Do?

The Affordable Care Act is a long, complex piece of legislation that attempts to reform the health care system by providing more Americans with affordable quality health insurance and by curbing the growth in healthcare spending in the U.S. Reforms include new benefits, rights and protections, rules for insurance companies, taxes, tax breaks, funding, spending, the creation of committees, education, new job creation and more. Please note that the law, in many cases, gives power to ongoing efforts by Health and Human Services and other Government programs to reform health care. So healthcare reform doesn’t start and end with the Act itself. Make sure to check out the official HHS site for more information on healthcare reform outside of the ACA.

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Personal Leadership Style Reflective Essay

Leadership Style Reflective Essay Instructions

This assignment focuses on the importance of self-assessment and reflection.


Self-awareness is essential for developing leadership skills. Recognizing your own strengths, weaknesses, and values, and understanding emotional intelligence and learning styles can help you to be a more effective nurse leader.

For this assignment, you have the opportunity to take a variety of self-assessments to learn more about yourself and identify your assets and weaknesses as a leader. This will assist you in discovering how you can improve your own self-leadership skills. You will be asked to think critically about your results and submit a reflection as directed below.

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Select three of the following self-assessments and complete them. Be sure to document the results of each assessment to assist you in completing the reflection portion of the assignment below.

  1. Emotional Intelligence Assessment: “Emotional Intelligence Test”: ttps:// 
  2. Personality Assessment: “Free Personality Test”:
  3. Learning Styles Assessment: “Values Profile”:
  4. Values Assessment: “Values Profile”:
  5. Values Assessment: “Rokeach Values Survey”:
  6. Diversity Assessment: “Cultural Competence Self-Test”:

Self-Assessment Reflection

Becoming self-aware is an ongoing process requiring introspection. The more often people practice self-reflection, the more opportunities they have to understand their own behaviors and adapt their approaches to working with other people, which can improve both your own and other’s abilities to meet their professional goals.

In a 750-1,000 word reflective essay, address the following:

  1. Briefly summarize why you selected each self-assessment and the results you obtained on each assessment.
  2. Identify the leadership style that closely aligns to your philosophy of care, and explain what appeals to you about that style.
  3. Reflect on how you might incorporate elements of that particular style as you exercise leadership in a practice or health care organization setting.
  4. Discuss any particular areas for improvement the assessments helped you identify and some steps for improving your leadership capabilities.

You are required to cite three to five sources to complete this assignment. Sources must be published within the last 5 years and appropriate for the assignment criteria and nursing content.

Self-Assessment Reflection – Sample Leadership Style Reflective Essay

Self-awareness has traditionally been regarded as one of the most fundamental capabilities that an individual can possess. There is a common consensus amongst the intelligentsia linking the understanding of one’s self with personal development and attainment of subsequent professional goals. According to Eurich (2017), introspection is particularly critical when fashioning a successful leader for it allows individuals to acknowledge their natural inclinations and work towards compensating for their shortcomings (p.35). In this particular task, I selected the Emotional Intelligence Assessment, Personality Assessment and Learning Styles Assessment to aid in the arduous endeavor of solipsism.  The Emotional Intelligence Assessment was an ideal selection which would provide vital information critical in the practice of self-development and information about any inherent blind spots. I also selected the Personality Assessment test as a crucial psychometric that would allow me to gain a comprehensive understanding of my aptitudes and individual personality. The Learning Styles Assessment was also essential in understanding my inclinations, strengths and weaknesses, which are critical when seeking to achieve goals based on one’s ability. My personalized report from the Emotional Intelligence Assessment indicated that I attained a score of 84 in my ability to recognize, distinguish and express emotions. The Personality Assessment test categorized me as a protagonist; typically known for being born-leaders such as Barrack Obama, Maya Angelou and Isobel Crawley. Based on my VARK Questionnaire results from the Learning Style Assessment test, I was categorized as multimodal personality as an indication of my spontaneous nature.

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The transformational style of leadership closely aligns with my philosophy of care. I believe that a nurse should always strive to deliver patient-centered care while ensuring continuity in the services provided. As a provider of care, healthy relationships are critical for patients grappling with debilitating conditions throughout the process of recovery. My philosophy of care also espouses working with patient’s families and loved ones to bolster the support needed during illness. Furthermore, I believe that their spiritual and cultural beliefs should be valued while supporting optimal functioning while in the healthcare facility. Transformational leadership adheres to specific tenets that require staff to observe higher ideals and internal values within the workplace environment. The “greater good” now becomes the most imperative objective as staff members develop altruistic dispositions when attending to patients. Transformational leadership is also an adaptive model which allows flexibility in the healthcare environment which has customarily been over-managed (Khan, 2016, p. 46).. Through inspirational motivation using a top-down approach, managers in healthcare facilities can successfully ensure that the patient’s interests always take precedence. Besides, the principles of transformational leadership ensure that nurses are responsible for all their dealings while implementing the professional practice in the workplace environment. 

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The faultless influence, rousing motivation, intellectual incentive and individual consideration elements of transformational leadership can be incorporated aptly in a healthcare organization setting. A leader can apply the faultless influence element by making sure that they are always charismatic while setting high standards for subordinates. Outstanding professional practice often means that the leader will be revered for their dedication and soon become a source of motivation for others (Marshall & Marion E. Broome, 2016). In a leader in a health care organization setting can devise creative strategies to communicate their vision to staff members during meetings to ensure that they reach set objectives. The rousing motivation element can be applied by guaranteeing intellectual stimulation. By so doing, staff members are challenged to grow, develop and advance innovative solutions to common healthcare challenges. For instance, nurses can be allowed to dabble in evidence-based practices using available assets and applying their findings towards the improvement of care. Staff members are, thus, bound to approach every challenge with a renewed problem-solving mindset which paves the way for a new nursing culture. A leader can apply the individual consideration element by mentoring subordinates and being mindful of emerging career opportunities. The healthcare sector benefits from this practice since the advancement of employees result in future cost-effective and top-notch care. In general, the application of the elements of transformational leadership is capable of causing a paradigm shift; making nurses more informed and participating actively in healthcare reform.

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There are several areas for improvement that the evaluations helped me identify. Although an overall score of 84 in the Emotional Intelligence Assessment is relatively high, it allowed me to pinpoint several blind spots of which I was previously unaware. In particular, self-regulation and empathy were areas of concern that required keen focus. Self-regulation allows an individual to become aware of their emotional state and impulses as a precursor to managing them (Salovey, Brackett, & Mayer, 2014). It would enable one delegate tasks when overburdened and adapt to any sudden change. Self-regulation, as a leadership capability, can be improved by responding appropriately to stressful situations and always taking responsibility whenever culpable. Likewise, empathy allows a leader to identify and comprehend specific emotions in the employees. Staff members interoperate empathy as care for the team and an expression of genuine concern. Adopting compassion as a leadership practice allows one to gauge the emotional state of subordinates through, for example, their body language and responding appropriately to their debacle.

Crisis Leadership or Risk Management Report

Organizations are susceptible to an array of crises. There are different types of threats with no “one way” to manage them. This reality presents multiple business challenges to those in leadership positions. Each manager is responsible for managing risks within their own sphere of operations and area of responsibility. To this end, one must understand that crisis leadership is a process. For this assignment, you are required to identify a business crisis issue that interests you and develop a report.


Address the following in your report:

  • Identify and describe a business crisis situation and the main leaders involved. It could be one that you have experienced or have read about. Be sure to include a discussion of ethical implications.
  • Assess the strengths, weaknesses, opportunities, threats, and industry trends (SWOTT) the company faced while its leaders were managing the crisis.
  • Assume you are a leader; recommend ways you could ensure that you have a clear view of risks across the organization in regard to the given scenario.
  • Identify a risk management process you would employ to mitigate risks in regard to the given scenario along with a rationale (utilize contemporary and classical leadership theories in support).
  • Recommend what you would do to ensure the risk management process is working the way you expect in regard to the scenario.
  • Describe ways to identify and manage uncertainties in a complex corporate environment (utilize contemporary and classical leadership theories to support your argument).

Utilize at least three scholarly sources (in addition to your textbook) to complete your research, referencing the sources within the text and at the end in a reference list.

Write a 6 to 8-page report in Word format. Apply APA standards to citation of sources. Use the following file naming convention: LastnameFirstInitial_M3_A2.doc.

Make sure you write in a clear, concise, and organized manner; demonstrate ethical scholarship through accurate representation and attribution of sources; and display accurate spelling, grammar, and punctuation.