You and the rest of the team are meeting for the first time with Jim Young. Jim did a great job introducing everyone to each other in the meeting and describing his vision for the project. After Jim’s presentation on the project scope for the new GPS cargo tracking system device, you realized there were still some information gaps that needed further discussion.
Sam, the chief executive officer (CEO), and Gloria, the chief financial officer (CFO), have joined the team for a working lunch. During a discussion, you realize that everyone on the team, including Same and Gloria, are at odds on who should be included in the project communication. Everyone has a different understanding of who the project stakeholders are and their level of importance on this project.
“I really don’t understand why this topic is important. I consider myself and Gloria to be the most important stakeholders of this project. The only thing you need to worry about is to make us happy,” says Sam.
“Are we not all stakeholders in this project? I agree with you Sam that our interest as stakeholders should be placed higher than everyone else, but I do believe the team members have a stake in this project as well,” says Gloria.
“Well you both do pay the bills, but we need to make sure we can manage everyone’s expectations accordingly,” says Jim with an uncomfortable smile. “I am concerned with how team expectations could cause scope modification. Communication is key here, right?”
“What if the team members outlined their ideas about the role of the project stakeholder, their level of importance, and how best to handle communication and conflict?” you say.
“Great idea!” says Jim. “Can you draft something for the team asking for their ideas, which we can discuss at our next meeting?”
“Sure,” you say.
Back at your desk, you draft an e-mail to the team members stating that each person will need to bring a clearly defined, ranked stakeholder list. Because the project is just kicking off, you will also want to complete the following:
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- Define a project
- Explain the difference between a project and standard operations
- Describe the five process groups
- Identify the project sponsor(s) and key stakeholders