Trident BUS499 Course – All Case Assignments With Sample Answers

BUS499 Module 1 – Case Assignment – The Balanced Scorecard & The Financial Perspective

Assignment Overview

In this module’s Case Assignment you will be introduced to the Balanced Scorecard concept and will begin to consider how organizations link strategy with the Balanced Scorecard approach. We will look at the interrelationship of strategy and the Balanced Scorecard approach in more depth later on in this course. For now, however, it is good to understand the fundamentals of the BSC and to consider examples of how organizations have integrated the BSC approach into their daily operations in a fashion that reflects the strategy of the respective organizations.

To prepare for this Case Assignment, read the resources on the Background page. You’ll note that one of those articles is:

Martello, M., Watson, J., & Fischer, M. (2008). Implementing a balanced scorecard in a not-for-profit organization. Journal of Business & Economics Research. 6(9), 67–80. Retrieved fromhttp://journals.cluteonline.com/index.php/JBER/article/view/2471/2517

This is the case study you will be evaluating for this assignment. Note that there is an option to download the PDF file rather than using the PDF viewer on this page. This may save you some frustration.

Case Assignment

After reading this article, formulate an argumentative essay around the following thesis statement:

  • Cattaraugus County ReHabilitation Center did an effective job of implementing a Balanced Scorecard approach in a fashion that reflects its organizational mission and vision.
  • If you do not think this thesis is accurate, you can argue that the center did not do an effective job.

Assignment Expectations

Your analysis should be structured in terms of the following four perspectives (you will be using essentially this same comparative evaluation framework for the first four modules of this course):

  • Introduction:In this part of your essay, set up your argument by introducing your topic and presenting your position or thesis statement somewhere in the introductory paragraph.
  • Analysis:In this section, present several arguments in favor of your thesis statement. Make sure you discuss how the center used the scorecard quadrants to align with organizational strategy (or how it failed to do so).
  • Conclusion:Wrap up your argument with a clear and cogent synopsis of your findings. Do your best to convince your reader (aka your professor) that your position is valid.

BUS499 Module 2 – Case Assignment – BSC Flexibility & The Customer Perspective

Assignment Overview

In the last module we looked at the Balanced Scorecard and how it is implemented from a “purist’s approach,” just touching on the flexibility of the tool. In this module, we are going to look at the BSC from more of an adaptive approach. That is to say, how adaptable is this tool given the wide variety of organizations out there in the world?

In this assignment you are asked to study the required readings and to read the following case study:

Basu, R., Little, C., & Millard, C., ( 2009). Case Study: A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project. Measuring Business Excellence. 13(4). 22–33.

Case Assignment

After reading this article, write an essay in which you compare and contrast the Balanced Scorecard utilized by the British Airport Authority (BAA) at Heathrow Airport’s Terminal 5 project with the standard quadrants typically applied in a traditional BSC approach (Financial focus, Internal focus, Learning and Growth focus, and Customer focus). That is to say, the Terminal 5 project was a large, public construction project using private contractors. Yet, the BSC approach is also applied to the manufacturing sector and health care sector, and is applied in both private and public organizations. So, to help formulate your arguments, you’ll want to consider how the T5 project adapted the BSC approach to fit the prevailing circumstances.

Assignment Expectations

In formulating your essay, discuss to what degree the evidence suggests the Balanced Scorecard approach is amenable to most organizations.

  • Introduction:In this part of your essay introduce your topic and provide a brief overview of the key points you plan to make in your paper.
  • Analysis:In this section present the actual comparison and contrast between BAA’s approach to the Balanced Scorecard and more traditional approaches.
  • Conclusion:Wrap up your argument with a clear and cogent synopsis of your findings. Do your best to convince your reader (aka your professor) that your position is valid.

BUS499 Module 3 – Case Assignment – BSC Implementation & The Internal Business Process Perspective

Assignment Overview

Any large-scale change endeavor requires a great deal of effort on the part of a given organization to implement. Implementing a corporate-wide BSC-based performance management system is no different. In implementing such a system, organizational leaders face the challenge of overcoming organizational inertia rooted in resistance to change. This is no easy challenge, and is one of the major reasons why the majority of BSC initiatives (or large-scale change initiatives in general) fail.

In this module, therefore, instead of looking at the BSC’s value as a means of integrating strategy with operations or as a useful performance-management tool, we will put on our “organizational dynamics consultant hat” and consider what it takes to implement a large-scale organizational change endeavor.

Case Assignment

After completing the readings presented, write a 3- to 4-page essay on the following topic:

  • In your own words, describe the efforts put forth by BAE in implementing the BSC approach in its organization—from an implementation perspective. What efforts did management make to assure employees would be receptive to, and accept, the BSC initiative? Describe to what extent you believe their efforts paid off.
  • The case study for BAE can be found in Chapter 7 of:

Murby, L., & Gould, S. (2005). Effective Performance Management with the Balanced Scorecard: Technical Report. Chartered Institute of Management Accountants.

Assignment Expectations

Your assignment should include the following:

  • Introduction:In this part of your essay introduce your topic and provide a brief overview of the key points you plan to make in your paper.
  • Analysis:In this section present the actual comparison and contrast between BAA’s approach to the Balanced Scorecard and more traditional approaches.
  • Conclusion:Wrap up your argument with a clear and cogent synopsis of your findings. Do your best to convince your reader (aka your professor) that your position is valid.

BUS499 Module 4 – Case Assignment – Strategy Mapping & The Learning And Growth Perspective

Case Assignment

Explain the process of strategy mapping and how it relates to performance management and establishing value propositions. You may discuss this theoretically or use the Glacier Inn case study presented in the Armitage and Scholey (2006) document in your readings to serve as an example for integrating these ideas. Alternatively, you can use the Hazard Action Zone case study presented in Murby & Gold document (see background readings) if you’d prefer.

Armitage, H., Scholey, C., (2006). Using strategy maps to drive performance. Society of Management Accountants of Canada.

Assignment Expectations

Your essay should be 4–5 pages long and include the following:

  • Introduction:In this part of your essay introduce your topic and provide a brief overview of the key points you plan to make in your paper.
  • Analysis:In this section present the actual comparison and contrast between BAA’s approach to the Balanced Scorecard and more traditional approaches.
  • Conclusion:Wrap up your argument with a clear and cogent synopsis of your findings. Do your best to convince your reader (aka your professor) that your position is valid.

BUS499 Module 5 – Case Assignment – Case Integration – Causal Chains And Strategy

Assignment Overview

You have spent a lot of time in this course learning about the Balanced Scorecard approach. The benefit of the approach is that it measures an organization’s performance from multiple perspectives. You have had an opportunity to consider organizational performance from several different perspectives and tie performance to strategy. You have also had an opportunity to consider organizational dynamics in relation to the implementation of a large-scale project like adoption of the Balanced Scorecard approach.

In this module you will have an opportunity to take what you have learned and to apply it as an organizational consultant.

For this Case Assignment you will play the role of a consultant presenting a case to a medium-to-large technology firm. A representative from the company Sonic Technologies has contacted you and asked you to meet with a group of company executives to discuss how the BCS approach works in technology organizations.

Of course, it is well known that consultants are not all-knowing and that it is not uncommon for them to do a considerable amount of research before presenting a case to a client. Fortunately, you come across the following document while preparing for the assignment:

Rohm, H., Malinoski, M., Strategy based balanced scorecards for technology. Balanced Scorecard Institute.

Case Assignment

Your task is to prepare an overview document that you will provide to the individuals who participate in your meeting. The document should not exceed 5 pages but should summarize the key points of the Balanced Scorecard process based on what you have learned this session and you need to apply what you have learned to technology organizations.

Assignment Expectations

Your essay should be 4–5 pages long and include the following:

  • Introduction:In this part of your essay introduce your topic and provide a brief overview of the key points you plan to make in your paper.
  • Analysis:In this section present the actual comparison and contrast between BAA’s approach to the Balanced Scorecard and more traditional approaches.
  • Conclusion:Wrap up your argument with a clear and cogent synopsis of your findings. Do your best to convince your reader (aka your professor) that your position is valid.

*Additional Instructions: Your argumentative essay should be 3–4 pages in length (not counting your title page or references). You must include a title page and a list references. APA formatting is preferred. Do not paste sections of text into your essay. All of your work must be written in your own words. It’s OK to use a short quote now and again, but quotations must be in quotation marks and properly cited. In-text citations should be used anytime you are borrowing somebody else’s ideas or information. That is to say, if you are borrowing a thought from a publication from G. Jetson’s article written in 2010, that section of text must be followed with (Jetson, 2010). Quotations, data, and general ideas (put into your own words) should all be cited.

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