The Nursing and Residential Care
I work in the health care services and facilities sector of the health care industry. The industry is composed of many subsectors, including hospitals, nursing and residential care facilities, ambulatory health services, and medical practitioners and healthcare professionals. Notably, I work in the nursing and residential care facilities subsector. The subsector provides residential care combined with supervisory, rehabilitation, nursing, or other types of care as needed. The category incorporates home health care services, urgent care centers, nursing care facilities, in-home senior care, mental health and residential developmental facilities, community care facilities for the elderly, et cetera (Pool, 2018).
Who are the Key Internal Stakeholders in the Nursing and Residential Care?
Key internal stakeholders in the nursing and residential care facilities include care providers, representatives of nursing homes, medical directors, directors of nursing, medical practitioners, licensed nurses, geriatric nursing assistants, and other staff who work in the nursing home facilities such as cleaners and cooks. These internal stakeholders are responsible for ensuring that residents of the nursing and residential care facilities receive high-quality care designed to facilitate healthy aging, maximum functioning, and quality of life. Another key internal stakeholder is policymakers responsible for establishing the framework with which care is provided to the residents of the nursing and residential care facilities.
Who are the Key External Stakeholders in the Nursing and Residential Care?
Key external stakeholders include nursing home residents, insurance companies, pharmaceutical companies, the government, and the education system. The nursing home residents are the clients of the nursing and residential facilities. Insurance companies provide medical coverage to the residents of the nursing home facilities. Besides formulating and implementing policies related to health care provision, the government subsidizes health care for the elderly and the disabled. Pharmaceutical companies supply medicine to nursing and residential care facilities. Lastly, the education system is responsible for training practitioners who offer their services to the nursing and residential care facilities sector.
Strategies for Developing Relationships with the Key Stakeholders
Strategies for developing relationships with internal and external stakeholders include clearly communicating with them regularly. This requires a well-developed communication framework for building positive relationships with the stakeholders (Andriof, Waddock, Husted, & Rahman, 2017). Notably, the communications should be tailor-made to suit each group of stakeholder’s unique needs. Another strategy entails gaining stakeholders’ trust through implementing an effective two-way communication (Seifi & Crowther, 2018). According to Seifi and Crowther, the key to stakeholders engagement starts with building trust trough remaining trustworthy, reliability, and transparent. Management of stakeholders involves communicating with key stakeholders on a timely fashion and ensuring they fully understand the scope of their responsibilities. Thirdly, always stay consistent with the messaging. Inconsistent messages can lead to stakeholders’ outrage, loss of trust, and negative reputation (Andriof, Waddock, Husted, & Rahman, 2017).
Meeting up with key stakeholders and involving them in the decision-making process facilitates the development of robust relationships. When key stakeholders are involved in the decision-making process, they feel appreciated and part of the sector and, as such, strengthens the relationship (Derakhshan, Turner, & Mancini, 2019). It is also imperative to keep surprises to a minimum. Stakeholders like to have information on what is going on to give their input or adequately prepare themselves for the risks and issues involved with action plans. Last but equally important, nursing and residential care facilities can use data management systems to map stakeholders to inform the communication framework that outlines how to engage with each customer (Andriof, Waddock, Husted, & Rahman, 2017). These highlighted strategies keep the stakeholders informed and satisfied.