Product Design and Service Design Concepts

Assignment 1: Product Design Concepts


refers to comparing the business’ performance metrics, as well as processes, to the extant industry best practices. Its characteristic dimensions include cost, quality along with time. It is applied in measuring performance based on particular indicators, giving rise to metrics that are then appraised in the light of others (Chary, 2009; Sakao & Lindahl, 2009).

Reverse, or back, engineering

is the retrieval, or extraction, of design knowhow, information or knowledge from artificial creations and the application of the design knowhow, information or knowledge in the re-production of the creations. The engineering entails the disassembling of the creations and the appraisal of their workings and components (Goodwin, 2011). It is commonly applied, albeit illegally, in cracking media to eliminate related copy protections.

FMEA (Failure Mode and Effects Analysis)

is a critical task in quality, safety, as well as reliability, engineering. As a failure appraisal tool, FMEA is rather systematic. It came into use in the 1940s. It is commonly the foremost phase in studies of systems’ reliability. It helps make out possible failure modes along with their possible causes and consequences.

Assignment 2: Service Design Concepts


refers to a set of documents that are attendant to a given design processes. Specification sets out the objectives of the processes in a comprehensive manner and the related idea evolution. It assists teams share given design principles. Eventually, it may include diverse pictures, drawings, and notes (Goodwin, 2011).


refers to a service operational tool for describing the character of the interactions of given service components. As well, it is used in describing the attributes of the components. It helps in the verification, implementation, as well as maintenance, of service interactions.

In service design, phases are the stages through which given designs transit through. For instance, in the development phase of a service, its design transits from the service’s schematic stage to its contract document stage (Chary, 2009). Thus the design of the service moves from its schematic stage, to its development its development stage, and then to the contract document stage.


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