The use of virtual reality (VR) is taking over the world. As an emerging technology, it is now used in journalism, pro-football quarterback training, and employee instruction and development. Wal-Mart was the first company to use this technique in their employee training program, and it proved a success. Therefore, the organization has decided to implement the technology and use it in the training of over 1 million Wal-Mart associates in the country. However, some myths and obstacles undermine the use and success of VR in training employees.
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The use of VR in an employee training program is beneficial to the organization since it eliminates the use of trainers in the coaching process. Consequently, the use of VR enables the firm to overcome common obstacles such as inadequate time for managers, supervisors, or trainers to plan for and deliver their training material to the workers. Furthermore, VR is a pre-installed technology that has the data required to train the employees. Subsequently, the technology also eliminates the fear of hiring a trainer who has insufficient skills and knowledge. The other obstacles that organizations can overcome by using VR include trainer apathy and difficulty in maintaining training consistencies.
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The use of VR in training programs is
essential for organizations because of the benefits associated with the
technology. However, the use of VR cannot help the firm overcome lack of financial resources to procure training
resources and the high cost of training. Most companies are unable to train
their workers because of the expense associated
with this process. The cost of training is high and buying VR devices that can
serve the whole organization is quite expensive. Therefore, the use of VR
technology in training employees does not reduce the overall cost of the
process, and thus cannot help overcome
its costly nature.
Soft skills are an individual’s attributes that enable an individual to interact harmoniously with other people in society.VR technology can train humans on soft skills as it makes learning experimental and because the process requires no teachers. Additionally, VR technology can provide learners with real-time experience of the situation. Consequently, the device can be used to train workers on soft skills.
The hospitality industry requires workers to possess soft skills to
enable them attain customer satisfaction.
VR technology can be useful in training employees in the hospitality
sector for it provides them with real-life
experiences. The technology offers an
experimental approach to training, which can
help the learners to master fundamental techniques as they are presented with real-life scenarios. Subsequently, it is better to train people in
the hospitality industry using VR
technology to enable learn on how to achieve customer satisfaction experimentally.
The hospitality industry involves tour guides,
chefs, game rangers, housekeepers, and waiters. Each individual in this sector serves a distinct purpose in the organization. There are porters and
waitresses who can achieve customer satisfaction by the way they treat
customers. Furthermore, others prepare meals for the visitors. Nonetheless, VR machines are not able to train them on
how to cook effectively. Chefs learn and ask
questions regarding different recipes and ,therefore, require actual human instructors with vast
experience in the field. VR
technology is hence beneficial to the employees training program, though it
still has its limitations.
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