Collaboration Systems at Isuzu Australia Limited Case Study – Answered

Collaboration Systems at Isuzu Australia Limited Case Study Questions

Read the case study in Chapter 12 titled “Collaboration Systems at Isuzu Australia Limited”.

Write a two to three (2-3) page paper in which you:

  1. Summarize the main reason(s) that prompted Isuzu Australia Limited (IAL) to use collaboration technologies.
  2. Identify the platform that IAL chose as an online portal and content management system, and describe the main reason(s) why IAL chose such a specific platform.
  3. Discuss the significant attributes of a wiki, and describe the overall manner in which IAL uses wikis for its internal collaboration.
  4. Speculate on the main challenges that IAL could face when implementing groupware, and suggest one (1) step that IAL could take in order to mitigate the challenges in question.
  5. Use at least three (3) quality reference. Note: Wikipedia and other Websites do not qualify as academic resources.

The specific course learning outcomes associated with this assignment are:

  • Identify emerging technologies that enable new forms of communication, collaboration, and partnering.
  • Use technology and information resources to research issues in information management.
  • Write clearly and concisely about information management systems using proper writing mechanics.


Collaboration Systems at Isuzu Australia Limited Case Study Questions Sample Answers

Reason that prompted Isuzu Australia Limited (IAL) to use Collaboration Technologies

Isuzu Australia Limited (IAL) is deemed as a subsidiary Isuzu Motors Limited located in Japan and it is responsible for entire things including Isuzu Trucks within Australia. This company was demanding an effectual course of connecting its dealer network so as to heighten the accuracy and speed of its communications between headquarters and all dealers as well as business partners. However, the reasoning behind company requiring updating their systems and they way of conducting their activities in an effective manner is viewed to be based on various reasons. Foremost, this company wanted to get access of modern information and materials from AIL head office. For instance, by 2005, they had managed to distribute all the data in printed format and ferried it through Australia post. Essentially, this action was aimed at establishing centralized communication network which would be exponential towards company’s productivity, dealers as well as various business partners that need to acquire information and also submitting issues in the actual time rather than relying on post (Laosirihongthong, McLean, Leabsuetrakool, Chongjareonjai & Leedhirakul, 2008).

Isuzu Australia Limited Online Portal and Content Management System

Isuzu Australia Limited has also opted to employ Web Content Management (WCM) and IBM’s WebSphere portal, as well as Lotus Same Time instant messaging, Portal Document Manager (PDM) for central repository of informations, and Lotus Quickr for team linked project management. Apparently, application of above instruments was proposed by the Staff Operration Manger, Aninka Morhall since WCM and WebSPhere Portal are endowed with resolution that is capable of catering for needs than any other provisions in the market, particularly as far as scalability is concerned. The management is also interested in various additional collaborative components that are focused at facilitating accountability and transparency within the organization. For instance, Lotus Notes@ user are confirmed to apprehend that these systems would integrate seemingly with available technology platforms (Brooks, 2012).

Read also Ways In Which Information Systems Are Transforming Business

Significant Attributes of a Wikis And Their Use in Isuzu Australia Limited

The introduction of wiki in has brought about diverse attribution in effectual progress of IAL. Indeed, wiki has improved internal collaboration within this organization. As a result, staffs are currently capable of publishing information by their own, hence promoting expediting entry to important details. For example, instant messaging has also made workers to depend less on email and thus various business decisions can be accomplished in the real time. The discipline of applying a central document repository is also easily hosted online, therefore indicating that documents can be shared through attachments and users can be exceedingly confident that they are accessing the most current version of information. Through this, the company’s announcements are no longer sent through email since users can log in to their portals and get update of the progress of the organization (Stephan, 2010).

Read also The Use of Wikis Within Organizations

While summing up, IAL shall also encounter diverse challenges while in trial of implementing groupeware. Foremost, there might arise some critical mass and confusion problems from the users. Diverse groupeware are only essential where high percentage of team members is ready to use it. Based on this, if some of the members in IAL are not ready to embrace this new technologies then the company may be forced to go back to the previous means of interaction. In case this groupware is influenced by motivational, social and political factors, then it can be resisted. To be at the safer side, AIL’s actions are supposed to be guided by social conventions and be done through awareness of the priorities and awareness of individuals around them. In conclusion, this advancement may also be costly since the company shall be forced to offer its staffs with new training so that they can comfortably use this modern platform (Minchin, 2007).

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