Companies with strong cultures have a strong flow of communication that moves in every direction. The four types of communication flows are
- Downward: communication flows from top management down to employees.
- Upward: communication flows from employees up to management.
- Lateral: communication flows between employees at the same level.
- Diagonal: communication flows across different work areas or organizational levels.
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How Communication Flows in a Department in my Organization
Communication flow in my department follows can be described using downward and lateral communication flow. This communication form is used because the company has adopted a hierarchical organization structure, where orders and instruction run from the top management down-ward to the department managers, to the supervisors, and then to workers. Sometimes, department managers can decide to make a follow-up by directly communicating with workers, especially when there is a significant issue. Downward communication helps eliminate tensions and ensure a clear explanation of the department procedures and policies (Kwateng, Osei & Abban, 2014).
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It also aids in providing departmental procedures, individual evaluation and expectations, and training. This form of communication helps create a procedural work culture where workers wait for the guidance of those in authority. The department also uses lateral communication to enhance communication among workers of equal level. This mostly focuses on the sharing of knowledge, ideas, and solving work-related issues. It also ensures proper division and management of tasks within the department. This form of communication is also used during informal conversations and structured meetings. This form of communication is likely to promote collaborative or cooperative culture in an organization, especially among workers at the same work level. It enhances problems in solving good personal relations in a department (Kwateng, Osei & Abban, 2014).
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Lateral communication also makes it possible for workers in a department to gain collective bargain when speaking against the unwanted practice of unwanted working conditions. The collaborative culture created by lateral communication makes it possible for the department workers to work as a team even when advocating for improved working conditions.