Total Quality Management Tools – Force Field Analysis And Pareto Chart

Total Quality Management tools assist companies in identifying, assessing and analyzing quantitative and qualitative data that is of great importance to its success. They identify ideas, cause, procedures, statistics and effects of concern relating to the business. All these are of importance in enhancing standardization, efficiency and effectiveness of quality working environment as well as the products.

Force field Analysis is a tool important in decision-making process since it helps in analyzing forces that hamper or promote a change hence assist in bringing on board the reasoning behind the decision made. It has two resulting options of whether accept the change and strengthen the forces that support change or do away with the change if its of no significant success. It is therefore used in go or no-go decision-making(Webber & Wallace, 2011).

Pareto charts rates issues according frequency and importance prioritizing on specific matters or causes in a way that it facilitates solving problems. It analizes issues qualitatively such as frequency to measure their priority. It is scheduled over a span of time hence tracking changes. At the same time one can create it before and after the analysis during a process of change  (Justice & Jamieson, 2006).

Both tools provide visual summary of issues that are on board. Force field analysis gives a clear outline of factors that oppose and support specific ideas once the data is ready after collection. This data is then consolidated into a single graph. It also expounds information beyond the data by looking at qualitative elements likely to affect either failure or success on the decision made. Pareto charts try to improve a company or business by eliminating defects that hamper its success. At the end one decides the defects that warrant great cut costs, attention and improve the results (Jones & Robinson, 2012).

At first, it is difficult for one to understand what Pareto chart explains. Once one understands it, it clearly shows where to focus efforts, set practical priorities and better use of limited resources. Contrary to Pareto charts, force field analysis requires participation of everyone involved in provision of the required information. This would not meet its objectives if there were no full participation hence giving a non-realistic picture of opposing or supportive forces. In addition, it brings divisions in responsible groups between those for or against a decision (Jones & Robinson, 2012).

Force field analysis depends entirely on knowledge and skills of the team working on it whereas Pareto requires knowledge of the person analyzing the data to formulate a chart. It bases its arguments on assumptions rather than facts while Pareto follows the facts in the data. Behind Pareto analysis, it is logic that only few quality problems are significant and quantity the most important while in field analysis quality factors are very important in decision making as well as implementing change (Webber & Wallace, 2011).

Force field analysis is used when one wants to evaluate the importance and benefits of a change to know whether it will assist in the growth of the business. Pareto is used in analysis to come up with a chart that classifies the causes of poor quality in a decreasing order basing on total causes of the defects. For instance, a score on a number of defects resulting from different causes like, defective parts, operator error or inaccurate machine calibrations can be made. Their percentages then computed from the tally and finally place them in a chart. Pareto therefore summarizes how every unique value in a data occurs (Justice & Jamieson,2006).

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