Implementing Change: Change Management – The British Airways Swipe Card Debacle
This paper discusses change management case study where it reviews the British Airways swipe card debacle story and draws on change perspectives such as organizational development, sense-making, change management, contingency, and processual approaches. The case background of the story entails a 24-hour wildcat strike, which occurred on Friday-the 18th of July 2003 at 4pm. This […]